The Challenge at a Glance
Optimising the Customer Experience
As a technology and licensed Florida home insurance carrier, Kin faces unique challenges in providing affordable coverage to homeowners in catastrophe-prone areas. Though automation is an effective tool, a one-size-fits-all approach didn’t work for Kin as they strive to provide their policyholders with a more human, touch. They saw leveraging aerial imagery from Nearmap as an opportunity to innovate their data and analytics, merging automation and a human touch for an optimal customer experience.